An unprecedented approach has been undertaken by Majestic Computer Technology to provide you with customer orientated IT support Service Level Agreements (SLA's) that address many of the IT issues facing your company. This is an approach that focuses on tasks and outcomes for you – not the time taken to perform work. We call it Outcome Based Service Work.

This is a unique offering as it offers much more than a standard maintenance agreement.

The key questions are:

• Is computer uptime crucial to the success of your organisation?

Have you always wanted to have?

• More reliable computer systems
• Capped IT support costs
• An easy to calculate budget for IT support expenditure
• An organisation that has the efficiency of your network as its priority
• A service organisation that contacts you and keeps you informed
• A reward for loyalty

The Majestic managed services SLA addresses all of these areas, and goes a step beyond all previous SLAs, with the establishment of our tailored Platinum, Gold and Sentry Service Level Agreements.

The Majestic managed services SLA forms the backbone of the relationship between Majestic Computer Technology and you, the Client. Majestic offers three tiers of service tailored to just about any business need matching your service requirements and budget, each level clearly defining the work that will be performed under the SLA at no charge to you.

It is an incredibly simple concept. The managed services SLA is not based on the number of hours work allowed each month. There are simply a range of tasks, outcomes and regular maintenance that will be performed under the scope of the SLA.

If Majestic engineers perform their work slowly or you have more problems in a certain month (problems that are covered under your SLA level), there is no additional cost to you.

The Majestic managed services SLA is therefore, a commitment to you to ensure work is performed efficiently and that the performance of your network is always at its peak.

The Sentry offering provides remote monitoring of system, software and applications through the Majestic Remote Management Platform. Sentry let you know when something is at risk to fail and notifies you (or a designated party, such as a local integrator or solution provider or your in-house IT administrator) before an outage occurs.

For businesses that don't have an internal or external IT service provider in place or in-house IT administrator, Majestic offers the Gold service level. This tier includes all the monitoring features of Sentry but goes a step further by offering problem remediation before issues become major disruptions. Majestic Customer Care can resolve issues once they are found so they don’t result in downtime.

For complete outsourced IT, Majestic offers the Platinum level. It delivers all the monitoring and problem resolution of the Sentry and Gold services, plus includes unlimited help-desk support for employees. This level also includes regular vulnerability assessments, patch management, asset tracking, all labour repair costs and much much more.

Traditionally IT companies are focussed on the time spent performing IT support for their clients. This makes it difficult to estimate labour charges before work is performed, thus rewarding IT companies that perform work slowly, rather than those that perform work efficiently.

This is an exciting concept offering from Majestic. It is about providing the efficiency and savings you deserve.

Reduce costs and increase productivity with fixed monthly fees.

Majestic's managed services portfolio includes:-